Our Story
Survey Monkeys was founded in 2018 by a group of former enterprise systems administrators who spent years working inside large organizations and saw the same problem over and over: businesses were struggling to keep their IT infrastructure reliable, secure, and properly staffed. Internal teams were stretched thin, vendor support was slow and impersonal, and critical issues were falling through the cracks, especially outside business hours.
We started with a simple idea: provide the kind of IT support that we wished had existed when we were on the other side of the ticket. That meant building a team of experienced engineers who actually answer the phone, a monitoring platform that catches problems before users notice them, and a service model built around accountability rather than billable hours.
From our first client engagement, a mid-sized logistics company in the Your City-Fort Worth area that needed helpdesk coverage for a growing remote workforce, we have grown into a full-service managed IT provider serving enterprise clients across Texas and nationwide. Today, our team resolves over 3,200 support tickets per month, maintains a 99.8% uptime guarantee, and operates a 24/7 Network Operations Center that never closes. We are proud of those numbers, but what matters most to us is that our clients can focus on running their businesses instead of worrying about their IT.