Introduction
Survey Monkeys ("we," "our," or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website at Survey Monkeys.com, use our services, or otherwise interact with us. Please read this policy carefully. By accessing or using our website and services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy.
Information We Collect
Information You Provide Directly
We collect information that you voluntarily provide to us when you:
- Contact us through our website contact form, email, or phone. This may include your name, email address, phone number, company name, and any information you include in your message.
- Request an IT assessment or quote for our services. This may include details about your organization, technology environment, and IT support requirements.
- Subscribe to our newsletter or blog updates. This includes your email address and, optionally, your name and company.
- Engage us for services under a client agreement. This may include billing information, technical access credentials, and organizational data necessary to deliver our managed IT services.
Information Collected Automatically
When you visit our website, we may automatically collect certain information about your device and browsing activity, including:
- IP address and approximate geographic location
- Browser type and version
- Operating system
- Referring website or source
- Pages visited, time spent on each page, and navigation paths
- Date and time of each visit
How We Use Your Information
We use the information we collect for the following purposes:
- To provide and improve our services: We use your information to deliver the IT support and managed services you have requested, respond to your inquiries, and improve the quality of our offerings.
- To communicate with you: We may use your contact information to send you service-related communications, respond to your requests, and provide information about our services that may be of interest to you.
- To analyze website usage: We use automatically collected data to understand how visitors use our website, identify trends, and improve user experience.
- To ensure security: We use certain information to detect, prevent, and respond to fraud, abuse, and security incidents.
- To comply with legal obligations: We may process your information as necessary to comply with applicable laws, regulations, and legal processes.
Cookies and Similar Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect analytical data. Cookies are small text files that are stored on your device when you visit a website.
Types of Cookies We Use
- Essential cookies: These are necessary for the basic functioning of our website, such as maintaining your session state and enabling security features. These cookies cannot be disabled.
- Analytics cookies: These help us understand how visitors interact with our website by collecting information about pages visited, time spent, and navigation patterns. This data is aggregated and anonymized.
- Preference cookies: These remember your settings and preferences, such as language selection, to provide a more personalized experience on subsequent visits.
You can control cookie settings through your browser preferences. Most browsers allow you to block or delete cookies. However, disabling essential cookies may affect the functionality of our website.
Third-Party Sharing
We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:
- Service providers: We may share information with trusted third-party service providers who assist us in operating our website, conducting our business, or providing services to you. These providers are contractually obligated to protect your information and use it only for the purposes we specify.
- Legal requirements: We may disclose your information if required to do so by law, in response to a valid legal process, or to protect the rights, property, or safety of Survey Monkeys, our clients, or the public.
- Business transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit using TLS/SSL
- Encryption of sensitive data at rest
- Access controls that limit who can view or process personal information
- Regular security assessments and penetration testing
- Employee training on data protection and security best practices
While we strive to protect your information, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security, but we are committed to maintaining the highest practical standards of data protection.
Your Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- Access: You may request a copy of the personal information we hold about you.
- Correction: You may request that we correct or update inaccurate or incomplete information.
- Deletion: You may request that we delete your personal information, subject to certain legal exceptions.
- Opt-out: You may opt out of receiving marketing communications from us at any time by using the unsubscribe link in our emails or by contacting us directly.
- Data portability: You may request a copy of your data in a structured, commonly used, machine-readable format.
- Restriction: You may request that we restrict the processing of your personal information under certain circumstances.
To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. When your information is no longer needed, we will securely delete or anonymize it.
Children's Privacy
Our website and services are not directed at individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 16, we will take steps to delete that information promptly.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you by email or through a notice on our website. We encourage you to review this policy periodically.
Contact Us
If you have any questions about this Privacy Policy, your personal information, or wish to exercise your data rights, please contact us at:
Survey Monkeys
2400 Commerce Street, Suite 1200
Your City, ST 75201
Email: privacy@Survey Monkeys.com
Phone: (555) 555-0100