End-to-end IT support and managed services built for enterprise reliability.
Proactive IT management that prevents problems before they happen.
Most IT problems are preventable. The challenge is that reactive support models only address issues after they have already disrupted your operations. Our managed IT services take a fundamentally different approach: we continuously monitor, maintain, and optimize your entire IT environment so that small issues never become big ones.
When you partner with Survey Monkeys for managed services, we become your outsourced IT department or an extension of your existing team. We assign a dedicated account engineer who learns your environment inside and out, conducts regular health checks, and works with your leadership to align IT investments with business goals. You get enterprise-grade IT management without the overhead of building it all in-house.
Real engineers. Real answers. Any time of day or night.
Your employees should not have to wait hours for a password reset or spend half a day troubleshooting a printer issue. Our helpdesk is staffed around the clock with experienced technicians who resolve the majority of issues on the first call. For more complex problems, our tiered escalation model ensures that the right level of expertise is engaged quickly and that nothing gets lost in the handoff.
We support your users through multiple channels: phone, email, and a self-service portal with a knowledge base and ticket tracking. Every interaction is logged, tracked against SLA targets, and reviewed for quality. Our clients receive detailed monthly reports showing ticket volumes, resolution times, satisfaction scores, and trending issue categories so you always know exactly how your IT support is performing.
Migration, management, and optimization for Microsoft 365, Azure, and AWS.
Moving to the cloud is not as simple as signing up for a subscription. A successful cloud deployment requires careful planning around data migration, user training, security configuration, and ongoing administration. Too many businesses rush through migration and end up with misconfigured environments, lost data, or frustrated users who do not know how to use the new tools.
Survey Monkeys takes a methodical approach to cloud services. We start with a thorough assessment of your current environment, identify which workloads are best suited for the cloud, and build a migration plan that minimizes disruption. After migration, we provide ongoing administration and optimization so you get the full value of your cloud investment without burdening your internal team.
Layered protection that keeps your business and your data safe.
Cyberattacks are no longer something that only happens to large corporations. Ransomware, phishing, and business email compromise target organizations of every size, and the financial and reputational damage from a breach can be devastating. The challenge for most businesses is that building an effective cybersecurity program requires specialized expertise that is expensive and difficult to hire for.
Our cybersecurity services provide enterprise-grade protection without requiring you to staff a full internal security team. We deploy and manage endpoint protection across all your devices, secure your email against phishing and malware, and conduct regular security awareness training to reduce the human risk factor. For clients in regulated industries, we also provide compliance support for frameworks including HIPAA, PCI DSS, and SOC 2.
Hands-on help when you need a technician at your location.
Some IT issues simply cannot be resolved remotely. Hardware failures, network cabling, office moves, and new equipment deployments all require someone on the ground. Our on-site support services ensure you have access to qualified field technicians who can be dispatched to your location quickly, whether for an emergency or a planned project.
For enterprise clients with multiple locations, we offer scheduled recurring visits where a dedicated technician spends regular time on-site handling maintenance tasks, working through a backlog of desk-side issues, and serving as a visible IT presence for your team. This hybrid model of remote and on-site support gives you the best of both worlds: the efficiency of a remote NOC with the personal touch of having someone in the building.
Request a free IT assessment and we will evaluate your current environment, identify gaps and risks, and recommend the services that will have the biggest impact for your business.
Request a Free IT Assessment